Here's the skinny - I purchased a laptop, it stopped working, and I wanted another one. But, in order to accomplish this feat I had to venture into the dreaded world of corporate technical support. We've all been to this place, comfortably guided by a recorded voice on the other end. Presented with options, that while close, just don't seem to ever match where you're trying to go. This story is about Dell's version of this place. It's better than many, but far from great.